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Business Process Analysis

Vaishnavi Reddy

February 28, 2021

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This document aims to highlight links in the domain business process where subtl.ai can add immediate value through cognitive document intelligence.

Introduction

Subtl-bot is an interactive search interface to support enterprise information needs from enterprise unstructured PDFs. Users can ask for information needs naturally, like in a conversation. Intuitive document intelligence comes through AI that can translate this user queries into powerful cognitive searches that are semantically(meaning-based) relevant. The underlying technology is powered by innovations in conversational AI, semantics and data augmentation.

This document will go over market segments deemed as scalable for subtl.ai, describing relevant business processes and where subtl.ai can add value to the process chain.

1. Banks

The Banking industry plays a very vital and valuable role in the economy, through schemes revolving around loans and other banking processes. Core segments of the banking industry include Banks survive because of Standard Operating Procedures and Standard Operating Procedures came into being because of business-critical functions that entities like Banks execute.

Types of SOP documents and peripherals:

  • Enterprise tool usage manuals
  • Loan processing manuals
  • Checklists
  • Forms
  • Internal circulars

Expected questions to process SOP documents:

  • What is the {A-CRS-TIN} format for Azerbaijan?
  • What is the minimum income required for Car loan type A eligibility?
  • What are the tax benefits of Business unit {type A}
  • How is the cibil score calculated for home loan eligibility?
  • How long is the training for new joinees of Business unit {type B }
  • Required documents for loan to special term deposit account
  • Who is required to these documents?
  • What is the legal process to recover loans?
  • What is the allowed time frame for international transactions?

When Banks have so much financial power in terms of moving funds around, it is no doubt that banks are strictly regulated. In India, the Reserve Bank of India is responsible for issuing strict regulations that banks must follow to ensure transparent, safe and legal activity within these organisations.

Types of Regulation documents and peripherals:

  • RBI regulations
  • RBI regulation circulars
  • Internal circulars
  • Bank process SOP documentation

Expected questions to regulation documents

  • From when will the interest equalisation scheme take effect?
  • What are the details to send to CBI when filing a complaint?
  • What is the current loan rate under Home loan type A?
  • What are the RBI updated allowed loan rates for Home loans?

Customer support plays a vital role in the banking sector. Even the slightest improvement in banking customer support can reflect a difference in thousands of customers between banking organisations.

Types of consumer-facing documents and peripherals:

  • Bank Scheme catalogues
  • Customer support manuals
  • Logged past user interactions for information support

Expected questions to consumer-facing documents

  • What are the benefits under credit card type A?
  • I need a loan to start my business, what options do you have?
  • How do I open a personal account?

2. Insurance

The insurance industry has both exhaustive and interdependent processes that need to be followed strictly, which also means that there has to be regular access to credible sources of information. In this case, it could be enterprise policy, insurance schemes provided by the enterprise.

A very key aspect to notice is that for insurance, distributing insurance program information to consumers can lead to lead generation.

Types of consumer-facing documents and peripherals:

  • Insurance scheme documents
  • Customer support manuals
  • Logged past user interactions for information support

Expected questions to consumer-facing documents

  • I want to file health insurance claims for paying medical bills?
  • What are the application requirements for auto insurance scheme A?
  • What is the coverage of auto insurance scheme A?

But just as any financial institution, even insurance agencies have to ensure that their business is operating:

  • Within the confines of allowed business activity

In accordance with company policy and company process

Types of internal insurance documents and peripherals:

  • Insurance scheme documents
  • Insurance SOP manuals

Expected questions to consumer-facing documents

  • Healthcare provisions under the health insurance scheme A?
  • What is the updated allowed range of life insurance installments?
  • Does auto insurance claim processing in case of an accident?

3. Life sciences

The Pharma industry is very broad and complex in terms of function. A majority of enterprises in Pharma manage end-to-end drug development lifecycles, from R&D to pre-production clinical trials.

Vaishnavi Reddy

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